What We Do

Our trained field specialists work directly at the loss location to document, identify, and organize personal property losses in real time. Each engagement is tailored to support adjusters handling complex, high-volume, or time-sensitive claims.

On-site services include:

• Room-by-room contents inventory
• Detailed item descriptions and categorization
• High-resolution photo documentation
• Brand, model, and specification capture (when available)
• Pre-loaded structured inventory for rapid downstream processing

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Built for Adjusters

The A2 program is designed to reduce adjuster workload while improving claim accuracy and consistency.

We help adjusters:

• Save time on field documentation
• Avoid incomplete or inconsistent inventories
• Reduce back-and-forth with insureds
• Receive organized, ready-to-price inventory files
• Move claims forward faster with confidence

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Integrated with Research & Valuation

Unlike standalone inventory services, A2 is fully integrated with our internal research and pricing workflows.

Once the on-site inventory is complete, our team transitions seamlessly into:

• Item identification and clarification
• Like-kind-and-quality (LKQ) evaluation
• Market-based pricing validation
• Replacement sourcing (when applicable)

This continuity reduces errors, improves defensibility, and shortens claim cycle times.

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When to Use A2

The A2 program is especially effective for:

• Large or total loss claims
• Fire, water, and catastrophe events
• Claims with extensive or complex contents
• Situations with limited or unreliable insured documentation
• Time-sensitive claims requiring immediate field support

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Key Benefits

Accuracy from the start
Capturing inventory on-site ensures a more complete and reliable record of loss.

Faster claim resolution
Structured data collection accelerates pricing, review, and settlement.

Reduced claim leakage
Detailed documentation and research-backed valuation support cost control.

Improved defensibility
Well-documented inventories and LKQ-supported pricing strengthen claim decisions.

Seamless workflow
Field data flows directly into research, valuation, and replacement, without duplication.

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A Smarter Start to Every Contents Claim

The A2 – Adjuster Assistance On-Site Program is more than an inventory service; it is the foundation of an efficient, accurate, and defensible contents claim.

 

By combining field expertise with research-driven valuation, we help carriers and adjusters take control of the claim from day one.

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