The following are some of the many responses we receive:

"Dear Mr. Laurie, not only has been dealing with your company a pleasure on a professional level, but also the custom designed engagement ring you created for me was magnificent. My fiance and I have never been happier."

-Lance E. Lunger

-Nationwide Insurance

"Thank you for all of your assistance in handling my case. With your help I was compensated for my loss in a timely manner."

-Travis C Malone

-Augusta, Georgia

" Jan, I received my rings today and was more than pleased. You did a great job in replacing them. I asked my pastor today if he would bless these rings since they are not the ones Leo put on my finger at the altar. He said he would be very happy to do that. I am proudly wearing them now and will NOT take them off to wash my hands at the hospital. I already told my supervisor that and told her that she can let me go if this is not acceptable. She said, 'oh, no, you are our best volunteer.' So I guess I still have my favorite job - helping people. Now I am waiting to hear from you so we can come down and go over the makings of my fashion ring."

-With best regards,

-Maret

" You are great. You are great to work with and also do wonderful work. I lost one of my diamond earrings at the beach this summer and just got a new setting. They are beautiful and it was made so easy and simple. Thanks again for all you help in getting my diamond earrings back into my ears where they belong."

-Gail Wert

-Cary, NC

"Working with Research & Replacement makes my job so much easier and I will continue to work with them due to their fantastic representatives and their top quality service."

-Bonnie Wilmot

-CNA Personal Insurance

" Jan Heath at Research & Replacement Group worked very hard with me that my jewelry could be replaced. I am grateful. She reaffirmed my suspicions that some of the pieces that were purchased in India, Pakistan and Taiwan were undervalued in the Appraisal.
I explained to Jan that the jeweler who did the Appraisals handled diamonds and gold and mentioned to me that he really didn't have much experience with emeralds and coral. You and Jan have been very helpful and I would like you to pass this letter on to anyone in your office and Jan's manager. We have experienced so much frustration in our dealing with various offices and agencies. Although I am sorry about all the trouble we put you through it was refreshing to deal with such professionalism."

-Sincerely,

-Mary W Engelberger
-Arthur W Engelberger

Want to send us your comments? Mail them to: info@rnrgroup.com and we will feature them here!