Frequently Asked Questions

What Does R & R Group, Inc. provide?
We are an insurance replacement service; our daily efforts are focused entirely on assisting the adjuster and the policyholder with their claims. This is our only business.

What is the primary function of our product and service?
To provide a fast and reliable claims processing service! By directing your adjusters to our service, you will reduce adjuster's research time and often prevent overpayment of insurance claims.

 

How long does it take to provide property or commercial claim quotations?
Our staff can quote most items and supply you with a written quote within 24-hours provided that your insured has given us accurate and complete information. As you well know, vague or inaccurate product description can result in delays and inaccurate quotes.

 

How do you receive a quote?
R&R Group, Inc. can provide a written quote by fax or by e-mail which ever you prefer. We also send the original quote by mail each week so you have the hard copy as well.

 

Will you contact our insured if we want you to?
Yes! Only if you wish for us to do so! When we contact your insureds we tell them that we are a separate company that works with major insurance companies across the US. We will go over the replacement items with the insured and tell them they have the option to replace thru R&R Group, Inc. or replace the items themselves.

 

When will insureds receive replacement items?
Usually receive all replacement items within 10 business days. Usually sooner!

 

What if the item is damaged from the shipping company or the product does not work properly when they receive the item?
If the item is damaged or is not working properly upon receipt your insureds should call our replacement specialists, and we will have a new product sent out immediately. If the item proves to be defective in the first year, they must call the manufacturer directly and the manufacturer will handle the problem under full warranty. All products come with a 1-year manufacturers warranty unless other wise specified from the manufacturer.