How to Educate the Insured on Research & Replacement Group

1. During your initial telephone conversation with your insured, please inform them that as an additional service at no cost to them, their insurance company adjuster will be working with Research & Replacement Group, Inc. to assist them with replacement of their personal property.

2. Inform your insured that a Replacement Specialist from R & R Group, Inc. will be contacting them to discuss more completely the items to be replaced, and to fully explain our replacement process as well as any questions they may have.

3. If your insured expresses concern to you at this time regarding replacement of items, [please] make a note to mention this concern to our Replacement Specialist assigned to their claim. This will greatly assist our specialist[s] when consulting with your insured.

4. Inform the Replacement Specialist of the coverage, deductible if any, policy limits on jewerly, electronics, etc. that are specified, or if any items are scheduled. The more information that our Replacement Specialist has on the claim, the faster the items can be replaced, and your claim closed.

5. Please inform your insured that we want them to contact their Replacement Specialist with any concerns that they may have.